Tulip Tip - British designer mugs, kitchen textiles, linens tulip tip

terms & conditions

By law, the consumer contracts (information, cancellation and additional charges) regulations 2013, si 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The consumer contracts (information, cancellation and additional charges) regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The consumer rights act 2015 says goods must be as described, fit for purpose and of satisfactory quality.

For detailed information from citizens advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.


This contract sets out:

Your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law.

In this contract:

‘we’, ‘us’ or ‘our’ means tulip tip limited; and
‘you’ or ‘your’ means the person using our site to buy goods from us.

Who are we?

tulip tip limited (trading as tulip tip®) is registered in England and Wales under company number 10686526. The registered address is 33 Churchfield road, London w3 6ay. We are an English homewares design company. Our designs and “quips” are homegrown and registered, we seek out high-quality English manufacturers to produce all our wares.

1 Introduction

  • 1.1 If you buy goods on our site you agree to be legally bound by this contract.
  • 1.2 You may only buy goods from our site for non-business reasons.
  • 1.3 This contract is only available in English. No other languages will apply to this contract.

2 Information we give you

  • 2.1 By law, the consumer contracts (information, cancellation and additional charges) regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. if you want to see this key information, please:
    • 2.1.1 Terms and conditions are available to download here.
    • 2.1.2 Read the acknowledgement email (see clause 2.1); or
    • 2.1.3 Contact us by email at sales@tuliptip@co.uk
  • 2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
  • 2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3 Your privacy and personal information

  • 3.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  • 3.2 Our privacy policy is available on the tulip tip®website, which can found on all major search engines.

4 Ordering goods from us

  • 4.1 Below, we set out how a legally binding contract between you and us is made.
  • 4.2 You place an order on the site. please read and check your order carefully before submitting it. however, if you need to correct any errors you can do so before submitting it to us.
    • 4.2.1 When you place your order at the end of the online checkout process (eg when you click on the buy now button and then the checkout button and complete your purchase), we will acknowledge it by email. with a purchase order reference numbe,r this acknowledgement does not, however, mean that your order has been accepted.
    • 4.2.2 We may contact you to say that we do not accept your this is typically for the following reasons:
      • the goods are unavailable;
      • your payment method has been declined
  • 4.2.3 We will only accept your order when we email you to confirm this (confirmation e-mail). at this point:
    • a legally binding contract will be in place between you and us; and
    • we will dispatch the goods to
  • 4.3 If you are under the age of 18 you may not buy any goods from the site.

5 Right to cancel this contract

  • 5.1 You have the right to cancel this contract within 14 days without giving any reason.
  • 5.2 The cancellation period will expire after 14 days from the day you receive the goods.
  • 5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement e-mail.
  • 5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6 Effects of cancellation

  • 6.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
  • 6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
  • 6.3 We will commence your reimbursement without undue delay via your chosen payment method and within 14 days after the da,y we received back from you any goods supplied.
  • 6.4 If you have received goods:
    • 6.4.1 You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. the deadline is met if you send back the goods before the period of 14 days has expired.
    • 6.4.2 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
    • 6.4.3 You will bear the direct cost of returning the goods.

7 Delivery

  • 7.1 We use royal mail & dpd group uk ltd to deliver our goods. if you want to see your delivery options, visit our webpage click “contact” and then “delivery” before you place your order
  • 7.2 The estimated date and time window for delivery of the goods is set out in the confirmation email (see clause 2.3).
  • 7.3 If something happens which:
    • 7.3.1 is outside of our control; and
    • 7.3.2 affects the estimated date of delivery;
    • 7.3.3 we will let you have a revised estimated date for delivery of the goods.
  • 7.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.
  • 7.5 We will not deliver to po box address’s.
  • 7.6 Royal mail or dpd will delivery your goods and under their terms of delivery may request identification as to proof of person and an electronic signature  before handing the goods over.
  • 7.7 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will
    • 7.7.1  let you know
    • 7.7.2  cancel your order; and
    • 7.7.3 arrange your refund via your chosen payment method.
  • 7.8 If nobody is available to take delivery, please contact royal mail via the card they will leave or dpd via text/computer using their delivery update notification system
  • 7.9 You are responsible for the goods when delivery has taken place. in other words, the risk in the goods passes to you when you take possession of the goods.

8 Payment

  • 8.1 We accept paypal in addition to all major credit and debit cards
  • 8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our privacy policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
  • 8.3 Your credit card or debit card will only be charged when the goods are dispatched
  • 8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. we may also need to use extra security steps via:
    • 8.4.1 verified by visa®;
    • 8.4.2 mastercard®securecodetm; or
    • 8.4.3 american express® safekey.
  • 8.5 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
  • 8.6 The price of the goods:
    • 8.6.1 is in pounds sterling (£) (gbp);
    • 8.6.2 includes vat at the applicable rate; and
    • 8.6.3 does not include the cost of:
      • (a) delivering the goods (if you want delivery options and costs, visit our web page click on “contact” and then on “delivery” before you place your order).

9 Nature of the goods

  • 9.1 The consumer rights act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
    • 9.1.1 are of satisfactory quality;
    • 9.1.2 are fit for purpose;
    • 9.1.3 match the description, sample or model.
  • 9.2 We must provide you with goods that comply with your legal rights.
  • 9.3 The packaging of the goods may be different from that shown on the site.
  • 9.4 While we try to make sure that:
    • 9.4.1 all sizes and measurements set out on the site are as accurate as possible, on woven goods all sizes given are approximate
    • 9.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you
  • 9.5 Any goods sold at discount prices will be identified and sold as such.

10 Faulty goods

  • 10.1 Your legal rights under the consumer rights act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
    • 10.1.1 visit our website, click on “contact” and then click on “returns”
    • 10.1.2 contact us at tulip tip limited, po box 56691, london w13 3du or email at sales@tuliptip@co.uk; or
  • 10.2 Nothing in this contract affects your legal rights under the consumer rights act 2015 (also known as ‘statutory rights’). you may also have other rights in law.

11 Ownership of rights

All rights on this website, including copyright, are owned by or licensed by us.

12 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

13 Limit on our responsibility to you

  • 13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
    • 13.1.1 losses that
      • (a) were not foreseeable to you and us when the contract was formed; or
      • (b) that were not caused by any breach on our part;
  • 13.2.1 business losses; and
  • 13.2.2 losses to non-consumers.

14 Disputes

  • 14.1 We will try to resolve any disputes with you quickly and efficiently.
  • 14.2 If you are unhappy with:
    • 14.2.1 the goods
    • 14.2.2 our service to you; or
    • 14.2.3 any other matter; please contact us as soon as possible.
  • 14.3 The laws of england and wales will apply to this contract.

Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.