Tulip Tip - British designer mugs, kitchen textiles, linens tulip tip

privacy policy

Who we are


This website is operated by tulip tip limited (company no. 10686526) trading as tulip tip®. tulip tip® is an English homewares design company. Our designs and “quips” are all home grown and we seek out fine English craftsmanship and suppliers to produce our wares.
 

Our website

 

This privacy policy relates to your use of our website at tulip tip® (use any major search engine to find us).

Our collection and use of your personal information


We collect personal information about you when you register with us. We collect this personal information from you directly, such as when you register with us, purchase products via our website or indirectly, such as your browsing activity while on our website (see ‘cookies’ below). The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:

  • your name, address and contact details
  • payment detail
  • details of any feedback you give us by email or via social media
  • your account details, such as username, login details
     

We use this personal information to:
 

  • create and manage your account with us
  • verify your identity
  • provide goods to you
  • customise our website and its content to your particular preferences
  • notify you of any changes to our website or to our services that may affect you
  • improve our services

The legal bases we may rely on include:

 

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  • further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections.
 

When information is collected, what information we ask for, how and why we use your information


When you register with us:
contact details: your name and email address, delivery and invoice  address, and payment details, we ask for this:

  • to create and manage your account with us
  • to communicate with you about your account, orders and delivery arrangements
  • to supply goods that you have ordered

We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information for six years

When you register as a guest:    
contact details: your name and email address, delivery and invoice  address, and payment details. We ask for this:

  • to communicate with you about your account, orders and delivery arrangements
  • to supply goods that you have ordered

We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information for six years
 

Who we share your personal information with


We routinely share your name and delivery address details with dpd group limited or other carriers we use from time to time. This data sharing enables dpd group limited or other carriers to despatch the goods you ordered directly to you.

  • your name, account details and other order history will be shared with internet dreams studio limited our web hosting partner.
  • we will share personal information with law enforcement or other authorities if required by applicable law.
  • we will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why


We require you to provide your name, address, delivery address, payment details when you register with us and to enable us to supply goods that you ordered. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Cookies and similar technologies


A cookie is a small data file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on our use of cookies, please see our cookie policy.

Your rights


Under the general data protection regulation you have a number of important rights free of charge. in summary, these include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this privacy notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances.

For further information on each of those rights, including the circumstances in which they apply, see the guidance from the uk information commissioner’s office (ico) on individuals rights under the general data protection regulation.

Keeping your personal information secure


We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. we limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Complaints


The general data protection regulation gives you right to lodge a complaint with a supervisory authority, in particular in the european union (or european economic area) state where you work, normally live or where any alleged infringement of data protection laws occurred. the supervisory authority in the uk is the information commissioner who may be contacted at https://ico.org.uk/concerns/

Changes to this website privacy policy


This website privacy policy was published on June 2018

We may change this website privacy policy from time to time, when we do we will inform you via email or by a notice on our website.

How to contact us


Please contact us by writing to tulip tip limited, po box 56691, london w13 3du or email at sales@tuliptip@co.uk if you have any questions about this privacy notice or the information we hold about you.